Will Seymour, our resident tech-head, introduces a brand new nVitro trend in which we explore how retail spaces can become truly experiential – giving the concept of a flagship store a serious image overhaul.
We often find ourselves discussing the resilience of physical shopping habits when faced with the onslaught of online retail. There are some things, we know, that people seem to simply never purchase without seeing in person; in other cases, a flagship store presents a bastion of brand that cannot be replicated digitally (yet). 5th Avenue and Oxford Street haven’t disappeared for two reasons: 1) there are important parts of retail that experts failed to acknowledge when predicting the death of the high street, and 2) brands are emphasising exactly these aspects in their high street footprints. This we have referred to as Retail Reloaded.
Right now I’m investigating a whole host of new design philosophies that point to the exciting new ways in which brands could be building their stores. We know, now, that the experience of shopping is such an important part of the activity; simultaneously, numerous art exhibitions and public space have been experimenting with synaesthesia, multi-sensory, experiential interior and exterior design. Put these two trajectories together – I think the idea of the concept store is about to reach a whole new level.
Let’s take some examples. The recent Rain Room (pictured), seen in New York’s MOMA as well as London’s Barbican, is an opportunity to experience rainfall that responds to your movements: a storm that shields you dry.
Elsewhere, artists are playing with artificial light, modelling natural constructs – stars, suns, snowfall – in dynamic illuminated sculptures. With artists saturating every sense by filling spaces with interactive elements, sounds and light, can’t brands be doing the same?
Take a flagship store today. It’s likely designed to look clean, modern, luxurious. Why can’t we have a Rain Room in a sportswear store? Or a subtle breeze with a whiff of meadow? Or the hint of a reddening sunset moving across the floor? It is these elements – these experiential cues – that really make us want to grab a pair of trainers and pound the pavements.
The need to meaningfully connect with customers is an arms race of powerful messages and penetrative branding. Breaking the Fourth Wall – making space come alive – beats to this tune: the necessity for valuable emotional reward performed for consumers willing to exchange their time; a unique reward for custom.
Have you visited a space that really struck you? What was it that reached you? Could it be replicated?
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